At Australian Motor Homes & Caravans we pride ourselves on the level of service we provide to our customers. We love to get feedback about our services so
below are some customer reviews and testimonials from our feedback surveys and direct email.
Sent: Friday, 26 January 2024 11:59 AM
To: Office <firstname.lastname@example.org>
Our Motorhome has just been sold by Australian Motorhomes on our behalf. The transaction was swift and exactly as promised with the proceeds banked promptly, without a hitch.
My thanks to Chris & the team for making it so easy for us. We couldn’t have asked for anything better. We would definitely deal with them again should the need arise.
Regards from Yvonne & Jim
Sent from my iPhone
Sent: Tuesday, 19 September 2023 2:05 PM
To: Christopher Pippen <email@example.com>
Subject: Motorhome Sale
May I take this opportunity to thank you and your staff for the exceptional way you conducted yourselves during the recent sale of my Motorhome.
WHY WOULD YOU GO TO THE TROUBLE IN TRYING TO SELL YOUR CARAVAN OR MOTORHOME YOURSELF.
Australian Motorhomes and Caravans have the complete sales package with their website, social media platforms and wildly acclaimed Industry contacts and knowhow.
The whole sales process was seamless.
Chris, you must be extremely proud of the company you represent, I suppose that’s why you are recognised as the Industries leader in your field.
Best wishes for continued success.
Sent: 5 September 2023 at 5:12:09 pm AEST
To: Ron Warden <firstname.lastname@example.org>
Here is the ‘testimonial’ you requested. I couldn’t figure out how to post it directly on the AMH website, but happy to have it posted there by one of your people.
My wife and I have been dealing with Ron Warden and the team at Australian Motor homes since 2017. Most recently we drove south from Byron Bay to put our Longreach motorhome on consignment with AMH. After discussion of what we hoped to achieve, we exchanged our 2017 Avida Longreach and 2020 Jeep Wrangler Sport for a Winnebago Bondi on a Mercedes Sprinter Chassis and a cash payment. This deal was done with a minimum of fuss, the funds transferred and credited immediately. We drove back to Byron Bay in our new motorhome.
Sue and I have always found it a pleasure to deal with the people at AMH. They work hard, have a ‘can do’ attitude, and go the extra mile to meet their clients’ needs. This most recent experience is another example of their flexibility. For us it was convenient and simple, and we got exactly what we wanted in a remarkably short time. Well done and thank you AMH.
Jed and Sue H.
Sent: Sunday, 13 August 2023 8:47 PM
To: Ron Warden <email@example.com>
Subject: Thank you
Firstly I must apologise for the delay in writing and thanking you for your personal assistance in our purchase of the Mercedes Benz Sunliner on 14 July and congratulating you and your staff on the professional yet friendly Australian Motorhome and Caravan Company.
I did write a testimonial for your website as soon as we were home but I could not manage to upload it and unfortunately have not got back to it until now. Hopefully you can cut some of this email and upload it as a testimonial. I would also welcome any request for a reference for any award application.
I have sent a card so you can share our thanks with your staff and we would be happy for it to be uploaded and or used in any award applications. We were so impressed with the culture you have created in your workplace and the friendly, empathetic, respectful customer service and commitment to quality in your products and service.
Your personal assistance to Bill and I in having the mechanical issues addressed ASAP, providing accommodation and your Suzuki were incredibly thoughtful and very much appreciated. With us travelling by public transport from the NSW Vic border town of Moama Echuca, us having a commitment in Melbourne on the Sunday and there being an unexpected problem with the Sunliner; we were both in a tight spot. You personally helped navigate this to a very successful outcome. We love our Sunliner and were able to drive straight to Melbourne in time. It was a good test of the Sunliner and it could not have performed better. We were so impressed with the standard of your detailing and handover; and Tom did a great job.
We tried each time we went through the tunnel to pay, but initially the call centre would not allow our payment for the Suzuki. Bill has tried since to pay with it on our LINKT account. If you receive a bill please pass it on to us.
We were so impressed with your staff. They are all committed to making the customer feel comfortable with their needs met and are a credit to the company.
Special thanks to Chris, Kristy, Kylie and Tom. Being a woman having to make the decisions in a partnership is not always easy and I really appreciate the respect shown by yourself and your staff to Bill and I.
Congratulations and thank you for your outstanding customer service, workplace culture and commitment to quality product. We would and will be promoting your company.
Sue and Bill S.
Firstly, many thanks. I received the proceeds as cleared funds in my account this afternoon, together with notification of the transfer.
Whilst this ‘might’ be my last dealing with the Australian Motorhome team, it is but one further confirmation of the great customer experience I have always had in dealing with AMH. Firstly as a prospect, looking to upgrade my original 2002 Freeway, then over the past 7 years, buying, servicing, and finally, the painless process of selling my Motorhome on consignment.
One of the key features of dealing with AMH over a period of some 16 years is that most of the key faces are the same. Whilst the reality is that AMH is a ‘for-profit’ business, when dealing with different areas from sales, spares, service, or reception, I’ve always felt that I was a favorite family member returning after an absence. That is a fairly rare but very much appreciated aspect for any high volume business.
Please accept my sincere thanks for our recently completed dealings. Also, please ensure that Anthony and his Service Team as well as the team in spares and reception are aware of their consistently positive contribution to the Australian Motorhomes customer experience.
Finally, I hope to hear that you have managed to undertake your motorbike trek through the Himalayas before you become too frail to control the bike. Stay safe, keep well, and enjoy life, however challenging it may be.
Sent: Friday, 13 March 2020 1:13 PM
Subject: Review as promised.
It was great to talk to you again. My husband and I brought a Iveco Avida Esperance Motorhome from Aust. MHC last March. We have been impressed with all staff involved in this purchase and getting us on the road.
Firstly, owner Ron, was honest and approachable. He was astute in assessing our needs so that we did not purchase unnecessary “extras” but we needed to move fast to keep up with his energies!!! As he ‘zipped’ around keeping all activities closely supervised.
There was a lot to “take in” and Wayne’s expertise in debriefing us was invaluable. His commentary and tips were practical and useful from his first hand experiences. Chris offered advise that achieved the best results for our interior decor and has continued to offer support on other matters. Sue, Reva and Michelle are the friendly office staff, who were always cordial and helpful.
We had our first service and can only praise Anthony, the Service Manager and his staff. Anthony is genuinely interested in getting the best outcome for us and personally gets involved. Jamie, the workshop supervisor, is Anthony’s right hand man. His dedication and commitment were to be commended. His efforts and technical expertise were greatly appreciated. Jamie even delayed attending a family function that evening until he was satisfied with all aspects of our service.
We would not hesitate in recommending Australian Motor Homes & Caravans. The team was successful in providing us with a supportive trouble free experience.
Margie and Ted
After unsuccessful months of trying to sell our van online, we asked Australian Motor Homes and Caravans to take it on consignment just four weeks ago. During the months we were advertising the van on two popular sites, we were subject to at least two scammers, one a scary near-miss, and three prospective buyers. We suspect one of the buyers, a smooth talker, was also a scammer. And another of them seemed to be affected by either alcohol or other drugs and craved our company and just wanted to make us happy! Not a happy experience for us at all – and we had sold items online before.
Because the van is a quality buy, AUSMHC took it on for us. With one of us unwell, they were good enough to arrange pick up from our home – nearly two hour’s drive from their premises.
However, neither AUSMHC nor we had any idea that the COVID-19 virus would cause such economic mayhem especially on top of the Australian Summer bushfire crises. Barely two days ago, we gloomily anticipated the van would be returned to us unsold at the end of the consignment period. Then the magic phone call from Ron Warden came and the van was sold just yesterday! Yes, it was sold for a little less than we’d hoped for but it was a respectable price all things considered.
AUSMHC dealings with us at all times were respectful, helpful and marked by their business acumen and integrity: they had taken on a commitment and, possibly at a lower price than they themselves anticipated, carried through the deal for us. At the same time, Ron was very direct and spot on with his advice. The sale was done & dusted very fast, including monies deposited in our account on the same day. The buyer has made an excellent purchase and we’ve sold our van at an acceptable price.
If we ever buy another van or a motorhome, AUSMHC will be topmost on our radar to help us out. This is written gratefully, with special mention to Ron and Bert, and to the courteous gentleman who picked up the van four weeks ago.
Thank you from Christine and Christopher
Sent: Friday, 6 December 2019 7:33 AM
Subject: We are delighted with the Motor Home that you sold to us and the after sales service and care we received!
We couldn’t be happier with the motor home that you, rightly, recommended would be great for our needs – a Sunliner Habitat 1 and the after sales service and care we receive from Anthony, Kristy, Craig, Jamie, Mark and everyone in the Service Department.
Australian Motor Homes carries a huge range of motorhomes and RV vehicles so it can be daunting for a purchaser to work their way through what they are looking for and what products will best match their needs. You personally took the time to listen to what we wanted to do with our motorhome and correctly guided us to the Sunliner Habitat 1.
It took over 6 months for Sunliner to receive the truck cab / chassis and then build our motor home however looking back now the wait was worth it. Since then we have returned to Australian Motors from time to time for scheduled services, for a couple of little enhancement jobs and for some warranty repairs. All have been dealt with in a friendly, professional and competent way by everyone we have contact with as well as those who work behind the scenes and do the jobs to a high standard.
We frequently tell people that finding the right dealer is, at least, as important as finding the right motor home and have recommended people to shop with Australian Motors because of the quality of our sales and service experiences over the last, nearly, two years.
Best wishes to you and the Australian Motor Homes team for a very Merry Christmas and Happy New Year.
Karen and Mark
Date: 21 October 2019 at 8:40:00 pm AEDT
To: Avida RV Customer Relations
Subject: Avida Topaz Caravan
I had my Avida Topaz repaired last week (warranty repairs) by Australian Motor Homes at Bennet Green and also serviced at the same time. I was so happy with the friendly staff and that they went out of their way for us, whether it was relaxing in the customer lounge or explaining the process of repairs for us.
I would like to especially thank Kristy and also Jamie in the Service/ Repair section of Australian Motor Homes for their expert knowledge and helpfulness. We are extremely happy with our van and to know that the staff do care about their customers and also after sales service is very satisfying.
Can you please pass on our appreciation please.
Steve and Pauline
Condor Ultimate Family
So excited to have picked up our Condor 21ft Ultimate Family bunk van today. Can’t wait to go away on the October long weekend.
Paul and Nicole
Sent: Monday, 19 August 2019 8:55 AM
Subject: Thank you
Hi Anthony & Team,
Thank you for the awesome service and additional extras you completed on our Longreach. Your attention to detail and great customer service experience has to be the best we have ever experienced. We are sending you a delivery today for your your next staff get together.
Anthony & Mark
Loving our new Avida Emerald…
Judy & Graham
Sent: Thursday, 11 July 2019 6:25 PM
Subject: Thanks from Hugh and LisaHi George,We wanted to drop you a line to say thank you for organising everything with the van. This morning went well and we got the van home in some pretty windy conditions.We are very happy with our purchase and would like to thank you for your professional approach throughout the process.Kind regards Hugh and Lisa
They are an awesome van.
After sales service is absolutely incredible!
Sent: Thursday, 7 March 2019 4:05 PM
To: ‘Gary Milne’ <firstname.lastname@example.org>
Subject: Many thanksHi Gary,This is a long over-due thank-you for your help in getting my brakes fixed last Friday. I am sure Rockingham Fiat would not have come to my assistance without your help.The Leura is now running beautifully, it is like driving a car through the city. I am convinced the trouble started on the SA peninsula at 3,000kms when the lights first showed up. Anyway the problem is fixed now and it is a dream to drive.I have enclosed a photo of my friend, her cat and me about to embark on our trip home across the Nullarbor – my friend is the one who talked me into the Avida. We free-camped all the way across and always felt safe in our trucks so if you have any enquiries from single 68 year olds you can tell them the Leura is brilliant. I took it to golf yesterday and I think I have one lady seriously interested, they all loved it!Took my husband to Perth with me when we had the brakes done and he was suitably impressed as well so I may even get him on the road one day.Thanks again for all your help, really since November.With best wishes,Mary
From: Rhonwyn Bell
Sent: Monday, 17 December 2018 9:30 AM
Subject: Thank YouHi Ron
Just a quick email to thank you for listening to my concerns regarding the repair to our slide room this morning. You have put my mind at rest.
We are so greatful to you and the team at Aus. Motor Homes for always supporting and assisting us whenever we have needed advice whilst on the road. Your after sales and customer service is outstanding.
Subject: Service – Esperance PremiumHi RonYesterday, I picked up my Esperance Premium following its fifth annual service at AMH since we purchased it from you in May 2013.I just thought you might like to know how happy we have been with the overall friendly and professional we have received from all members the Service Department over the years. I must make special mention of the efforts of your Service Manager, Anthony McCosker. From the initial handover in May 2013, through all of the annual services, Anthony has always made us feel that we were his most important customer.Whilst not inexpensive, these annual services have ensured tens of thousands of kilometres of trouble free travel, through all mainland states except WA. On the few occasions when we needed some minor part sent to a remote part of Australia, nothing has ever been a problem for the Service and Parts Departments. They are a real asset to your organisation.On another note, we have never regretted your persuading us to buy the A class Esperance Premium over the two C Class models we contemplating trading up to, back in May 2013. I know that our Premium was one of the first of that model and we were very pleased to see that the few, minor issues (window rail blocking sweet spot in driving mirrors, also layout of overhead bathroom cabinets) with this model, were quickly overcome in later versions of the Premium.As you suggested, the driving position offers the most panoramic view imaginable. When parked with the slideout open, we have never felt claustrophobic, even when rained in for several days. The Premium certainly provides a world of difference when compared to our earlier C Class Motorhome. I know that there are not many Premiums around, but would certainly recommend one to any prospective customers, should you have a Premium in your yard.Thanks once again for ensuring we enjoy what will be our 15th year of Motorhome ownership.Regards
Re: Caravan Purchase
the vehicle from your firm I was pleasantly surprised and impressed at the welcoming and efficient attitude your staff displayed to me.
and spare parts & accessories have been a joy. A very happy experience – 10++
Anthony and his workshop boys, who did a satisfactory job, quick and reliable and followed our requests with patience.
back. Keep up your standards and reputation. We will mention it to others.
(unknown use?) and have been told that I have a phone antenna by a friend. This wasn’t explained to me.
up close to my home!
the instruction brochures, a small portfolio of what you are told on that day could be given to you i.e water capacity, solar settings
(Hunter Prostate Cancer Alliance) for the exceptional service you and your team provide to us.
Winnie to service and repairs.
with AMH is proud to say you guys are second to none!
a few RV vehicles in the past and this is the first time that someone has taken the time out to explain the operations of the
vehicle. Very good.
any stress it is certainly not visible to the customer.
is spot on.
A full 10 points to Elaine and Anthony for their excellent assistance and courteous attention.
An extremely good staff member.
was a good experience.
team and right up to the General Manager Ron, and also his offsider’s in Sales and Warranty. They have looked after me whenever
I have needed assistance, and considerably went out of there way to assist me.
and spoke to Ron, Bert and Geoff, looking at various vehicles. They put me into the completely right Winnebago, just the right
size and so great to drive. It is a very reliable Unit.
Homes I have not been left on my own and they really do care and do a wonderful job in trying to assist their customers.
company of another lady in her own vehicle.
patience. Everyone was cheerful and worked well as an interested extension of each other.
I needed it.
it is needed. Pride of product and customer satisfaction is something that is hard to find nowadays and you have both.
four other motor homes sold by yourselves. We all had a few beers together and it was obvious everyone was happy with their vehicles.
and very friendly staff. Could not get over the HUGE area of undercover showrooms.
more for me – even drove me to the bank – treated like family!!! Thankyou Geoff! – Thankyou Denise – Well Done!
components. Thankyou Wayne.
as well as it looks – Although I have not driven a lengthy distance, I am very impressed!
enough to add this to your book.
believe we made the right decision on which model to buy with Michael’s advice.
and during that time Michael went on leave, but he left us in the very capable hands of Bert who was very friendly and helpful.
and pieces for the new motorhome and we found the girls at Reception Jodie, Sue and Reva very patient and friendly – top marks ladies
aspect of the motorhome before moving on. Wayne, in our view is perfect for the job. We have previously had a handover with a
new caravan at a different dealer and Wayne wins hands down.
like. We are delighted to say that the after sales service and advice provided by Anthony and his team has been first class, they
go the extra mile to make sure things are done properly. At least 10 out of 10 for after sales service and advice.
recommend Australian Motorhomes.