Privacy Policy

Introduction – Australian Motor Homes Pty Ltd regards
customer privacy as an important part of our relationship with our customers. The
following privacy policy applies to all Australian Motor Homes Pty Ltd users, and
conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact
Vicki Hogg on (02) 4948 0433.

Collection of Information – In order to use the Australian
Motor Homes Pty Ltd website, we may require information from you in order to provide
the best service possible.

All correspondence may also be collected and stored, particularly in regard to
sales, support and accounts, including Email.

Any information collected by Australian Motor Homes Pty Ltd is collected via correspondence
from you or your company. This may be via the telephone, Email, mail, fax or directly
through our website.

Use of Collection Information – Any details collected
from Australian Motor Homes Pty Ltd customers is required in order to provide you
with our products and/or services, and a high level of customer service. Correspondence
is recorded in order to provide service references, and to assist in our staff

Storage of Collected Information – The security of
your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using
secure socket layer technology (SSL). When Credit Card details are collected, we
simply pass them on in order to be processed as required. We never permanently
store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information
submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at

Access to Collected Information – If your personally
identifiable information changes, or if you no longer desire our service, you may
correct, update, delete or deactivate it by emailing us at

Orders – If you purchase a product or service from
us, we may request certain personally identifiable information from you. You may
be required to provide contact information (such as name, Email, and postal address)
and financial information (such as credit card number, expiration date).

We use this information for billing purposes and to fill your orders. If we have
trouble processing an order, we will use this information to contact you.

Communications – Australian Motor Homes Pty Ltd uses
personally identifiable information for essential communications, such as Emails,
accounts information, and critical service details. We may also use this information
for other purposes, including some promotional Emails. If at any time a customer
wishes not to receive such correspondence, they can request to be removed from
any mailing lists by emailing us at

You will be notified when your personal information is collected by any third
party that is not our agent/service provider, so you can make an informed choice
as to whether or not to share your information with that party.

Third Parties – Australian Motor Homes Pty Ltd may
at its discretion use other third parties to provide essential services on our
site or for our business processes. We may share your details as necessary for
the third party to provide that service.

These third parties are prohibited from using your personally identifiable information
for any other purpose.

Australian Motor Homes Pty Ltd does not share any information with third parties
for any unknown or unrelated uses.

Legal – We reserve the right to disclose your personally
identifiable information as required by law and when we believe that disclosure
is necessary to protect our rights and/or comply with a judicial proceeding, court
order, or legal process served on our Website.

Links – Links on the Australian Motor Homes Pty Ltd
site to external entities are not covered within this policy. The terms and conditions
set out in this privacy statement only cover the domain name of

Changes to Privacy Policy – If we
decide to change our privacy policy, we will post those changes to this privacy
statement, the homepage, and other places we deem appropriate so that you are aware
of what information we collect, how we use it, and under what circumstances, if
any, we disclose it. We reserve the right to modify this privacy statement at any
time, so please review it frequently. If we make material changes to this policy,
we will notify you here, by Email, or by means of a notice on our homepage.

Australian Motor Homes Pty Ltd Security Policy – Australian
Motor Homes Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions.
eWAY processes online credit card transactions for thousands of Australian merchants,
providing a safe and secure means of collecting payments via the Internet. All
online credit card transactions performed on this site using the eWAY gateway are
secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Australian Motor Homes Pty
    Ltd or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY€۪s bank-grade data centre,
    further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your
    credit card to the merchant account held by Australian Motor Homes Pty Ltd

For more information about eWAY and online credit card payments, please visit

Delivery & Shipping Policy – After ordering online,
you will receive an email confirmation with your order details (if you have provided
your email address). We will normally confirm receipt of your order within a few
minutes of ordering. We will attempt to send your goods via Parcel Post (for items
up to 3kg) within two (2) working days; however if goods are unavailable delivery
will take a little longer.

If you wish to query a delivery please contact us at

Refund & Returns Policy – If for any reason you
are not completely satisfied with your purchase we will give you a 28-day money-back
guarantee from the time you receive the goods. Please email us at within that time if you are not satisfied
with your purchase so that we can resolve any problems.

This refund policy does not apply to goods which have been worn or used, damaged
after delivery, or if any attempt has been made to alter the product or if they
have been dropped or broken. All products must be returned in their original condition.

All postage and insurance costs are to be paid by the buyer. We recommend that
you return the product via Registered post and that you pre pay all postage. You
assume any risk of lost, stolen or damaged goods during transit &; therefore
advise you take out shipment registration of insurance with your postal carrier.
Australian Motor Homes Pty Ltd will not be responsible for parcels lost or damaged
in transit if you choose not to insure.