At Australian Motor Homes & Caravans we pride ourselves on the level of service we provide to our customers. We love to get feedback about our services so
below are some testimonials from our feedback surveys and direct email.
Sent: Friday, 13 March 2020 1:13 PM
Subject: Review as promised.
it was great to talk to you again.
My husband & I brought a Iveco Avida Esperance Motorhome from Aust. MHC last March. We have been impressed with all staff involved in this purchase & getting us on the road.
Firstly, owner Ron, was honest & approachable. He was astute in assessing our needs so that we did not purchase unnecessary “extras” but we needed to move fast to keep up with his energies!!! as he ‘zipped’ around keeping all activities closely supervised.
There was a lot to “take in” & Wayne’s expertise in debriefing us was invaluable. His commentary & tips were practical & useful from his first hand experiences.
Chris offered advise that achieved the best results for our interior decor & has continued to offer support on other matters.
Sue, Reva & Michelle are the friendly office staff, who were always cordial & helpful.
We had our first service & can only praise Anthony, the Service Manager & his staff. Anthony is genuinely interested in getting the best outcome for us & personally gets involved.
Jamie, the workshop supervisor, is Anthony’s right hand man. His dedication & commitment were to be commended. His efforts & technical expertise were greatly appreciated. Jamie even delayed attending a family function that evening until he was satisfied with all aspects of our service.
We would not hesitate in recommending Australian Motor Homes & Caravans. The team was successful in providing us with a supportive trouble free experience.
Margie & Ted
Sent: Friday, 6 December 2019 7:33 AM
Subject: We are delighted with the Motor Home that you sold to us and the after sales service and care we receive
We couldn’t be happier with the motor home that you, rightly, recommended would be great for our needs – a Sunliner Habitat 1 and the after sales service and care we receive from Anthony, Kristy, Craig, Jamie, Mark and everyone in the Service Department.
Australian Motor Homes carries a huge range of motorhomes and RV vehicles so it can be daunting for a purchaser to work their way through what they are looking for and what products will best match their needs. You personally took the time to listen to what we wanted to do with our motorhome and correctly guided us to the Sunliner Habitat 1. It took over 6 months for Sunliner to receive the truck cab / chassis and then build our motor home however looking back now the wait was worth it.
Since then we have returned to Australian Motors from time to time for scheduled services, for a couple of little enhancement jobs and for some warranty repairs. All have been dealt with in a friendly, professional and competent way by everyone we have contact with as well as those who work behind the scenes and do the jobs to a high standard.
We frequently tell people that finding the right dealer is, at least, as important as finding the right motor home and have recommended people to shop with Australian Motors because of the quality of our sales and service experiences over the last, nearly, two years.
Best wishes to you and the Australian Motor Homes team for a very Merry Christmas and Happy New Year.
Karen and Mark
So excited to have picked up our Condor 21ft Ultimate Family bunk van today. Can’t wait to go away on the October long weekend.
Paul and Nicole
Sent: Monday, 19 August 2019 8:55 AM
Subject: Thank you
Hi Anthony & Team,
Thank you for the awesome service and additional extras you completed on our Longreach. Your attention to detail and great customer service experience has to be the best we have ever experienced. We are sending you a delivery today for your your next staff get together.
Anthony & Mark
Loving our new Avida Emerald…
Judy & Graham
Sent: Thursday, 11 July 2019 6:25 PM
Subject: Thanks from Hugh and Lisa
We wanted to drop you a line to say thank you for organising everything with the van. This morning went well and we got the van home in some pretty windy conditions.
We are very happy with our purchase and would like to thank you for your professional approach throughout the process.
Kind regards Hugh and Lisa
They are an awesome van.
After sales service is absolutely incredible!
Sent: Thursday, 7 March 2019 4:05 PM
To: ‘Gary Milne’ <email@example.com>
Subject: Many thanks
This is a long over-due thank-you for your help in getting my brakes fixed last Friday. I am sure Rockingham Fiat would not have come to my assistance without your help.
The Leura is now running beautifully, it is like driving a car through the city. I am convinced the trouble started on the SA peninsula at 3,000kms when the lights first showed up. Anyway the problem is fixed now and it is a dream to drive.
I have enclosed a photo of my friend, her cat and me about to embark on our trip home across the Nullarbor – my friend is the one who talked me into the Avida. We free-camped all the way across and always felt safe in our trucks so if you have any enquiries from single 68 year olds you can tell them the Leura is brilliant. I took it to golf yesterday and I think I have one lady seriously interested, they all loved it!
Took my husband to Perth with me when we had the brakes done and he was suitably impressed as well so I may even get him on the road one day.
Thanks again for all your help, really since November.
With best wishes,
From: Rhonwyn Bell
Sent: Monday, 17 December 2018 9:30 AM
Subject: Thank You
Just a quick email to thank you for listening to my concerns regarding the repair to our slide room this morning. You have put my mind at rest.
We are so greatful to you and the team at Aus. Motor Homes for always supporting and assisting us whenever we have needed advice whilst on the road. Your after sales and customer service is outstanding.
Subject: Service – Esperance Premium
Yesterday, I picked up my Esperance Premium following its fifth annual service at AMH since we purchased it from you in May 2013.
I just thought you might like to know how happy we have been with the overall friendly and professional we have received from all members the Service Department over the years. I must make special mention of the efforts of your Service Manager, Anthony McCosker. From the initial handover in May 2013, through all of the annual services, Anthony has always made us feel that we were his most important customer.
Whilst not inexpensive, these annual services have ensured tens of thousands of kilometres of trouble free travel, through all mainland states except WA. On the few occasions when we needed some minor part sent to a remote part of Australia, nothing has ever been a problem for the Service and Parts Departments. They are a real asset to your organisation.
On another note, we have never regretted your persuading us to buy the A class Esperance Premium over the two C Class models we contemplating trading up to, back in May 2013. I know that our Premium was one of the first of that model and we were very pleased to see that the few, minor issues (window rail blocking sweet spot in driving mirrors, also layout of overhead bathroom cabinets) with this model, were quickly overcome in later versions of the Premium.
As you suggested, the driving position offers the most panoramic view imaginable. When parked with the slideout open, we have never felt claustrophobic, even when rained in for several days. The Premium certainly provides a world of difference when compared to our earlier C Class Motorhome. I know that there are not many Premiums around, but would certainly recommend one to any prospective customers, should you have a Premium in your yard.
Thanks once again for ensuring we enjoy what will be our 15th year of Motorhome ownership.
Re: Caravan Purchase
the vehicle from your firm I was pleasantly surprised and impressed at the welcoming and efficient attitude your staff displayed to me.
and spare parts & accessories have been a joy. A very happy experience – 10++
Anthony and his workshop boys, who did a satisfactory job, quick and reliable and followed our requests with patience.
back. Keep up your standards and reputation. We will mention it to others.
(unknown use?) and have been told that I have a phone antenna by a friend. This wasn’t explained to me.
up close to my home!
the instruction brochures, a small portfolio of what you are told on that day could be given to you i.e water capacity, solar settings
(Hunter Prostate Cancer Alliance) for the exceptional service you and your team provide to us.
Winnie to service and repairs.
with AMH is proud to say you guys are second to none!
a few RV vehicles in the past and this is the first time that someone has taken the time out to explain the operations of the
vehicle. Very good.
any stress it is certainly not visible to the customer.
is spot on.
A full 10 points to Elaine and Anthony for their excellent assistance and courteous attention.
An extremely good staff member.
was a good experience.
team and right up to the General Manager Ron, and also his offsider’s in Sales and Warranty. They have looked after me whenever
I have needed assistance, and considerably went out of there way to assist me.
and spoke to Ron, Bert and Geoff, looking at various vehicles. They put me into the completely right Winnebago, just the right
size and so great to drive. It is a very reliable Unit.
Homes I have not been left on my own and they really do care and do a wonderful job in trying to assist their customers.
company of another lady in her own vehicle.
patience. Everyone was cheerful and worked well as an interested extension of each other.
I needed it.
it is needed. Pride of product and customer satisfaction is something that is hard to find nowadays and you have both.
four other motor homes sold by yourselves. We all had a few beers together and it was obvious everyone was happy with their vehicles.
and very friendly staff. Could not get over the HUGE area of undercover showrooms.
more for me – even drove me to the bank – treated like family!!! Thankyou Geoff! – Thankyou Denise – Well Done!
components. Thankyou Wayne.
as well as it looks – Although I have not driven a lengthy distance, I am very impressed!
enough to add this to your book.
believe we made the right decision on which model to buy with Michael’s advice.
and during that time Michael went on leave, but he left us in the very capable hands of Bert who was very friendly and helpful.
and pieces for the new motorhome and we found the girls at Reception Jodie, Sue and Reva very patient and friendly – top marks ladies
aspect of the motorhome before moving on. Wayne, in our view is perfect for the job. We have previously had a handover with a
new caravan at a different dealer and Wayne wins hands down.
like. We are delighted to say that the after sales service and advice provided by Anthony and his team has been first class, they
go the extra mile to make sure things are done properly. At least 10 out of 10 for after sales service and advice.
recommend Australian Motorhomes.