Motorhome Testimonials

Here are some comments that were sent through via our feedback surveys or direct email...


Motorhome Purchase - 02/05/17


My name is Trevor and I have just had the most forgettable and memorable experiences of my life. I purchased a used motorhome from Australian Motor Homes in Bennetts Green NSW to live in whilst I moved to Queensland from NSW, this was also giving me the opportunity to discover the rest of Australia that I had never seen and I was ecstatic as to what lay ahead of me.

I had been on a couple of test drives in my VW Tavlor Euro Tourer and was rapt, then came the day to pick it up…great, everything going well until I was about 1km from home when turning a corner I put my foot down and nothing happened…oh sh*t horror… the thing would only just crawl along, but I made it home at least. May I point out at that the motorhome was sold AS IS… NO WARRANTY given, due to it being sold on behalf of the original owner by AMH’s.

How bad I felt at this time is beyond comprehension and certainly not printable, but I rang AMH’S and told them the story, all the while not expecting much response…how wrong I was. They calmly just said this is not acceptable and directed me to take it to their auto electrician to find out what’s wrong…well I will not go on forever telling you everything that ensued with the very expensive faults that were uncovered with the motorhome but Ron and his team at AMH’s took care of everything and I am now looking forward to my trip across the Nullarbor in the coming months.

I cannot express my gratitude to Ron and his staff at Australian Motor Homes enough for the way they handled this situation and their professionalism in this field is beyond doubt and I recommend them to anyone who requires first class treatment in every aspect of the Motorhome and Caravan business.
Many, many thanks,

Trevor, Valentine, NSW.



Re: Caravan Purchase - 11/12/2016


Hi Ron and all your team members

My wife and I thought we needed to thank the team at Australian Motorhomes for a 1st rate buying experience.

We purchased our van a little over 12 months ago and have just had a couple of minor warranty issues addressed.

Your company has been a pleasure to deal with.

A no pressure sales experience
A very in-depth handover process
A prompt and courteous home delivery of our van
Great after sales service 
Always pleasant reception staff
Phone calls to your dealership always get returned
Caring and skilled workshop manager and staff

We feel our dealings with your staff were well above what people have come to expect as the norm, a special thanks needs to be made of Barry, he skilfully managed suitable resolutions to any questions we presented. 

Our latest visit to your dealership for the completion of these minor warranty matters had all our concerns addressed and a couple of unknown problems ( to us) also rectified.

We are so happy that we chose to buy our new van from your Dealership

A happy Christmas to you and all you staff,

regards
Ron and Leanne







Re: Customer Survey - 03/06/2016

How would you rate our motorhome displays? - Well laid out, not cramped, easy to walk around, clean and tidy.

Overall, how would you rate the level of customer service you received? - No complaints. Service before and after purchase has been friendly, accurate and prompt, both from sales and maintenance staff.

Were the features and operations of your vehicle explained accurately? - The handover was through and accurate.

How happy were you with the delivery standard of your vehicle? - The vehicle was detailed to a high standard.

Salesperson: John Westley

Brian



Re: Customer Survey - 09/06/2016

Overall, how would you rate the level of customer service you received? - Gary went above and beyond what we expected.

Were the features and operations of your vehicle explained accurately? - Friendly and helpful explanations.

How happy were you with the delivery standard of your vehicle? - Clean and tidy.

Salesperson: Gary Milne

Anne



Re: Customer Survey - 15/09/2016

Overall, how would you rate the level of customer service you received? - From the sales person to management we received pleasant courtesy and an answer to all questions that were asked.

Were the features and operations of your vehicle explained accurately? - Going through all that had been done to the vehicle and fully explaining the workings of our motorhome was excellent.

Salesperson: Denise Schow

Ron & Vera


Re: Customer Survey - 29/03/2016

How would you rate our motorhome displays? - Excellent.

Overall, how would you rate the level of customer service you received? - All staff were very helpful.

Were the features and operations of your vehicle explained accurately? - Yes, we had a small problem with the water fill lock. A quick call to Anthony and it was solved.

How happy were you with the delivery standard of your vehicle? - Very good. Solar panels were malfunctioning and again it was solved with a phone call to Geoff.

Salesperson: Bert Van Leeuwarden

Clare & Jeff



Re: The Wanderer - February 2016 Edition

We recently purchased a new 'first' motorhome, an Avida Leura, from Australian Motor Homes, at Bennetts Green, NSW. The experience was amazing. The staff, in particular Denise, were unbelievably attentive, something that has continued since, both in face to face contact and on the phone.  As for the vehicle: again, it is amazing. We are very 'happy campers' as the saying goes. We will continue to deal with Australian Motor Homes both for servicing and if and when we upgrade.

John and Suzanne



Re: Customer Satisfaction Survey

Denise was fantastic.

This was the second enquiry made to you and Denise handled both with the highest level of professionalism.

Not only did she advise well, she sold us the bloody thing!! My wife is a sales and marketing professional of many years standing; she gave Denise an ‘A’ pass with honours; great sales technique and exemplary communication skills; hassle free.

We now look forward to hopefully getting delivery in October and to receiving/ drinking that nice bottle of wine she promised us.

Best regards,

John



Re: Good Service

I would like to say a big thank you to Anthony & the service crew that carried out a 1st class service & window repair on my Free Spirit last Monday.

Regards,

Keith
Umina Beach



Re: Recent Service RV Longreach 

Hi Ron,

I just wanted to commend young your staff, Barry and crew for the excellent service I received earlier this week. Given that I did not purchase the vehicle from your firm I was pleasantly surprised and impressed at the welcoming and efficient attitude your staff displayed to me.

I will be certainly recommending your firm to as many people during my travels and I will be booking my RV scheduled services with your firm in the future.
Once again please pass on my congratulations to your staff who I believe went beyond the contract. Well done to all.

Kind Regards
Bob Tranter



Motorhome displays: Display is very good considering the size of the vehicles. The layout is good and always changing - 10

Customer Service: EXCELLENT! All staff were polite and most of all "happy" - 10++

Operations of the vehicle explained accurately: The 4.5 hour walk through was delivered in an excellent way and manner - 10++

Delivery Standard of your vehicle: At all times in the weeks leading up to purchase delivery, warranty & servicing and spare parts & accessories have been a joy. A very happy experience - 10++

Comments/Improvements: We have nothing at all jumping to mind. Just keep doing what you are doing. WORKS GREAT

William Johnson, Pre Loved 2012 Winnebago Longreach,

Salesperson: Bert van Leeuwarden 


Re: Motorhome Service

To whom it may concern,

We would like to thank the people that work at Australian Motorhomes, starting with Jodie who booked us in with a smile. We'd like to thank Anthony and his workshop boys, who did a satisfactory job, quick and reliable and followed our requests with patience.

Ron, Bert and the rest of the staff - who ever works there walks around with a friendly face and one feels confident and happy to come back. Keep up your standards and reputation. We will mention it to others.

Viktor & Helga Rupprecht



Motorhome displays: Excellent. Good display, makes it easy to know what you want.

Customer Service: Very good. Prompt. No problems with any part of the pre & post sales.

Operations of the vehicle explained accurately: Yes. I will need to return though as I have a few questions about a switch (unknown use?) and have been told that I have a phone antenna by a friend. This wasn't explained to me.

Delivery Standard of your vehicle: Very clean and well presented. I love my motorhome. Was great to be able to pick it up close to my home!

Comments/Improvements: It was very full on having everything explained to you on delivery in half a day. Maybe apart from the instruction brochures, a small portfolio of what you are told on that day could be given to you i.e water capacity, solar settings etc.

Tracey Baas, Pre Loved Swagman Motorhome.

Salesperson: Michael Gander



Hi Ron and the team,

I'm sitting here today sipping a cuppa in your showroom and would like to express from me personally how grateful we are at HPCA (Hunter Prostate Cancer Alliance) for the exceptional service you and your team provide to us.

It's always a pleasure to talk to you and it seems never a problem to help us out; being from just info over the phone about our Winnie to service and repairs.

HPCA have confidence in our association and for me as I am usually the person doing the calling, asking and arranging such services with AMH is proud to say you guys are second to none!

Thank you from me, Jo Heard (and I'm sure the team at HPCA)



Motorhome displays: Very good

Customer Service: Excellent. Helpful at all times. Keep it up!

Operations of the vehicle explained accurately: Operations of the vehicle was explained very well. I've bought a few RV vehicles in the past and this is the first time that someone has taken the time out to explain the operations of the vehicle. Very good.

Delivery Standard of your vehicle: Again, Excellent! Everything was nice and clean.

Comments/Improvements: Every detail I found was excellent. Hope it continues to stay that way.

Kevin Tattersall, Pre-loved KEA Freedom.

Salesperson: Dean Pearson



Re: Service

We would like to compliment Anthony McCosker.

He would be the best service manager we have ever encountered in any service history. His manner never alters and if he is under any stress it is certainly not visible to the customer.

We have had several dealings with Anthony over the past few years and his knowledge and the way he explains things to the customer is spot on.

We have had cause to ring Anthony whilst away on a trip and he immediately has a solution to our concerns and put our minds at ease.

Be it face to face or on the phone, he is both a credit to himself and to your company

Yours sincerely.
Gordon & Bev Condon.



Motorhome displays: Well laid out. Easy entry.

Customer Service: Having known Bert and Ron for some years it was an easy decision when we finally purchased. A full 10 points to Elaine and Anthony for their excellent assistance and courteous attention.

Operations of the vehicle explained accurately: Anthony was very good in his delivery and explanation. Very patient. An extremely good staff member.

Delivery Standard of your vehicle: Neat, clean, tidy.

Comments/Improvements: You have good people in your employ. They know their job and execute it efficiently. It was a good experience.

Sam & Noelene Dawe, New Winnebago Esperance.

Salesperson: Ron Warden



I would like to congratulate the whole team at Australian Motor Home Bennetts Green from the friendly reception, to the Spare Parts team and right up to the General Manager Ron, and also his offsider's in Sales and Warranty. They have looked after me whenever I have needed assistance, and considerably went out of there way to assist me.

I felt like my travelling life had come to an end after my husband passed away as we both loved travelling. I visited the showroom and spoke to Ron, Bert and Geoff, looking at various vehicles. They put me into the completely right Winnebago, just the right size and so great to drive. It is a very reliable Unit.

I received a very fair deal and traded in my motor vehicle and caravan, and drove away in my own 20ft Ford Winnebago.

Naturally a woman on her own would come across a few more difficulties and queries than would a man, but thanks to Australian Motor Homes I have not been left on my own and they really do care and do a wonderful job in trying to assist their customers.

So after some little tours in My Winnebago, I set out for Western Australia and covered 12,500 kms driving myself and with the company of another lady in her own vehicle.

Once again, I thank Ron and his team at Australian Motor Homes for their friendly assistance and skilled warranty work.

Regards from Jan Clark.



Motorhome displays: Extensive, well presented, variety

Customer Service: I was made to feel at home and greatly valued. All questions were answered with the most patience. Everyone was cheerful and worked well as an interested extension of each other. 

Operations of the vehicle explained accurately: Everything was explained extensively. Repetition was no problem if I needed it.

Delivery Standard of your vehicle: Very relaxed atmosphere for an excited, nervous purchaser.

Comments/Improvements: Personally I'm not sure that there is any need for improvement. If there is, I'm not sure where it is needed. Pride of product and customer satisfaction is something that is hard to find nowadays and you have both.

Pamela, New Sunliner Holiday.

Salesperson: John Westley



Hi guys,

I felt I should share with you this little story. We free camped recently on our current trip and was most surprised that here were four other motor homes sold by yourselves. We all had a few beers together and it was obvious everyone was happy with their vehicles. Excellent.

Greg & Noelene.



Motorhome displays: Although I did not see all areas, first impressions on entering main display - very impressed!! and very friendly staff. Could not get over the HUGE area of undercover showrooms.

Customer Service: Can't praise enough of the friendliness & co-operation of Geoff Sneddon he could not have done more for me - even drove me to the bank - treated like family!!! Thankyou Geoff! - Thankyou Denise - Well Done!

Operations of the vehicle explained accurately: Many thanks to Wayne - He ensured I understood the vehicle and it's components. Thankyou Wayne.

Delivery Standard of your vehicle: First impression - very Clean! Paint work, more than happy with - Vehicle performs as well as it looks - Although I have not driven a lengthy distance, I am very impressed!

Comments/Improvements: I don't have any! You run a good ship!

Colin Shrimpton, Pre Loved Hino Rainbow Motorhome.

Salesperson: Denise Schow



Hi there,

Would you please add the following to your testimonial records - I see from the website that you have a book, perhaps you would be kind enough to add this to your book.

We bought a new Avida Esperence in November 2013.

Here are our thoughts on the sales and after sales experience.

The sale was conducted through Michael. He was very knowledgable about the Motorhome range and gave us some great advice on what to buy. We believe we made the right decision on which model to buy with Michael's advice.

Four months later we couldn't be happier with our purchase. We had to wait a few weeks for the motorhome to arrive at Bennett's Green and during that time Michael went on leave, but he left us in the very capable hands of Bert who was very friendly and helpful.

We would score the Bennetts Green team 10 out of 10 for the sale process. During and after the sale we were looking for a few bits and pieces for the new motorhome and we found the girls at Reception Jodie, Sue and Reva very patient and friendly - top marks ladies !

Handover of the vehicle was conducted by Wayne and took several hours. It was very comprehensive and Wayne made sure we understood each aspect of the motorhome before moving on. Wayne, in our view is perfect for the job. We have previously had a handover with a new caravan at a different dealer and Wayne wins hands down.

OK that's usually the easy part sales happen, companies take your money, then if you have any problems you find out what they're really like. We are delighted to say that the after sales service and advice provided by Anthony and his team has been first class, they go the extra mile to make sure things are done properly. At least 10 out of 10 for after sales service and advice.

So in summary we've only had the Avida about 4 months, and we just done a few short trips, but we're delighted by our purchase and we thoroughly recommend Australian Motorhomes.

Jennie and Mick Pizzey



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