Avida Warranty, Insurance & RV Help
The Avida Guarantee
Customer support is paramount at Avida and that’s why every new Avida motorhome or caravan has a very important attribute we simply call “peace of mind” with our market leading 3 year (or 1 million kilometre for Motorhomes) factory backed warranty, 5 year structural guarantee, 2 year emergency roadside assistance.
To protect your warranty, it is a requirement to maintain your recreational vehicle in accordance with the owner’s manual. In particular, you must present your recreational vehicle for service every 6 months within the first 3 year warranty period.
Motorhomes and caravans are complex machines and many people are often confused as to why warranty periods differ in some instances depending on the item concerned.
Motorhomes and caravans comprise three main components:
- The Chassis – Warranty on the chassis component is offered by the manufacturer of the chassis. Check with your local dealership to find out the warranty period on your chassis. The caravan chassis is manufactured by Avida and covered under the 3 year manufacturer warranty as offered by Avida.
- The Motorhome or Caravan – Body, furniture and fittings manufactured by Avida are covered under the 3 year manufacturer warranty as offered by Avida.
- The Appliances – Refrigerator, air conditioner, television and hot water system to name a few all have their own warranty offered by the respective manufacturers of each component; just like a normal home where the home builder generally doesn’t warrant the washing machine for example.
Multi Terrain
Built with extra strength, ground clearance and protection. The Multi Terrain caravan allows you to go outback, down unsealed roads and through some corrugations. Always be mindful of speed when driving over corrugations, make extra provisions when heading outback and most importantly, drive safely.
Off Road
Built with extra strength, ground clearance and protection, for prolonged off-road usage. The Off Road caravan allows you to go outback, down unsealed roads and over corrugations. Always be mindful of speed when driving over corrugations and under no circumstances should these caravans be exposed to water crossings above draw bar height. Make extra provisions when heading outback and most importantly, drive safely.
Avida’s Off Road caravan is not designed for extreme 4WD tracks that are unsuitable for towing large trailers. If you’re looking to do some four wheel driving we strongly recommend that you unhook your caravan, leave it in a secure location and head off exploring in your tow vehicle. Always ensure you make extra provisions when heading outback and most importantly, drive safely.
Note:
- Australian gas regulations require that your caravan must be vented, this limits the effectiveness against dust and water ingress.
- Movement or damage caused by dislodgment of appliances and fittings resulting from impact, heavy landings, severely rutted roads, or tracks are not covered under warranty.
You should read your handbook folder to fully understand what is offered on each component of your Avida motorhome or caravan. If in doubt, please call us for assistance on (02) 4948 0433.
* Refer to the warranty policy manuals terms and conditions. Commercial usage warranty terms differ.
^ Avida 3 year factory warranty includes motorhomes and caravans with a warranty start date as of the 1st October 2014.
RVMAP Accredited
Avida is proud to be fully accredited as a national RVMAP manufacturer as RVMAP accreditation is verification of Avida’s willingness to manufacture in accordance with the highest national standards for safety and quality of care. To achieve RVMAP accredited status, members must be 100% compliant of business processes and products; anything less is not acceptable.
Avida RV Insurance
Avida has partnered with global insurance broker Arthur J. Gallagher to offer an insurance solution that meets the everyday needs of motorhome and caravan owners like you. This product has specifically been designed for RV’s and the wonderful lifestyle that you live.
While you benefit from Arthur J. Gallagher’s global scale to get a better deal on your insurance, Arthur J. Gallagher is committed to supporting and growing their local presence. As part of this, you will be serviced by an Australian based specialist RV insurance team.
Contact Arthur J. Gallagher today to find out how they can help protect your motorhome or caravan on 1800 793 889 or (03) 5624 1000 or http://www.ajg.com.au/motorhome-and-caravan-insurance.
To the extent that any material on this page may be considered advice, it may only be considered general advice as it does not take into account your personal objectives, needs or financial situation. Arthur J. Gallagher urges you to read the relevant policy wording and consider whether any products are appropriate for your situation before making a decision to acquire insurance.
Roadside Assistance
Avida RV offer a 24 hour, seven day a week roadside assistance program intended at addressing your needs in the unlikely event of your RV breaking down or experiencing a technical problem.
Advantage Help (for motorhomes) and Sovereign Help (for caravans) roadside assistance program is included FREE with all new Avida RV’s purchased for the first two years in Australia.
From minor roadside repairs to security system advice and vehicle recovery following breakdown, Avida RV’s roadside assist scheme has it covered. Checking electrical problems, jump starting flat batteries, tyre change and replacement of lost keys are just some of the many areas where Avida can help.
To find out more download Avida RV’s Roadside Assistance Brochure.
Require Emergency Assistance?
Those that have joined Avida RV Help and require emergency roadside assistance should call 1800 RV HELP (1800 784 357) and quote your registration number.
